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Captain Cooks Casino Review

Captain Cooks Casino Review

Last update
November 11th, 2024
Written by
4.6 / 5
Expert rate
3.5 / 5
Users rate
3 reviews
Bonus gift
Welcome Bonus
$475 + 100 Free Spins
Terms & Conditions
Our review of Captain Cooks Casino involved extensive research, analysis, and investigation of every nook and cranny of the site. The research included the quality of their customer service, a deep dive into the gaming mechanics, and the speed of their payment systems.
Show company details
Main info
Available on
Android, iOS, Windows
Minimum deposit
$5
RTP
It varies depending on the game
Established
2003
Languages
English, French, German
Currencies
CADUSDEURGBPAUD
Withdrawal Limit
$50
Licence
Kahnawake Gaming Commission, Malta Gaming Authority, iGaming Ontario, United Kingdom Gambling Commission
Support
Live Chat
Available
Email
Available
Phone
Not available
Payout
Deposit
Name
Min Payout
Max Payout
Speed
Fees
Min Payout
C$20-C$50
Max Payout
C$5,000 - C$10,000
Speed
24-48 Hours
Fees
Processing Fee
Min Payout
C$20-C$50
Max Payout
C$2,500 - C$10,000
Speed
3-5 Business Days
Fees
Processing Fee
Min Payout
Max Payout
Speed
Fees
Min Payout
Not Available
Max Payout
Not Available
Speed
-
Fees
-
Min Payout
C$10-C$50
Max Payout
C$5000-C$10000
Speed
24-48 hours
Fees
Processing Fee
Min Payout
C$10-C$50
Max Payout
C$5,000 - C$10,000
Speed
24-48 Hours
Fees
Processing Fee
Min Payout
C$20-C$50
Max Payout
C$2,500 - C$10,000
Speed
3-5 Business Days
Fees
Processing Fee
Show all
Name
Min Deposit
Max Deposit
Speed
Fees
Min Deposit
C$10-C$20
Max Deposit
C$5,000 - C$10,000
Speed
Instant
Fees
0%
Min Deposit
C$10-C$20
Max Deposit
C$3,000 - C$20,000
Speed
Instant
Fees
0%
Min Deposit
Max Deposit
Speed
Fees
Min Deposit
C$1
Max Deposit
С$100
Speed
Instant
Fees
0%
Min Deposit
C$10-C$20
Max Deposit
C$10000
Speed
Instant
Fees
0%
Min Deposit
C$10-C$20
Max Deposit
C$5,000 - C$10,000
Speed
Instant
Fees
0%
Min Deposit
C$10-C$20
Max Deposit
C$3,000 - C$20,000
Speed
Instant
Fees
0%
Show all
Withdrawal limits
Per day
$40,000
Per week
$85,000
Per month
$170,000
Withdrawal time
1-3 days
Providers
Microgaming
Netent
Show More  
Pros
Cons
Pros
700+ specific Games Global titles
eCOGRA certified and approved
Simple design and easy navigation
Active since 2003
Cons
Only Microgaming slots
No customer service phone number
Captain Cooks
$475 + 100 Free Spins
Screenshots
Table of content

Editor’s Verdict on Captain Cooks Casino – 4.6/5

Although Captain Cooks Casino only hosts Microgaming games, this doesn’t detract from the site’s quality. In casino gaming, it’s about quality more than quantity, especially considering there have been no issues with quantity or finding a game online since around 2017.

Captain Cook Casino doesn’t lose sight of this. It combines 20+ years of experience with all the modern adaptations we’ve seen in the market, such as being part of the Casino Rewards Group, cryptocurrency payments, and a mobile app that can hold its own against some challenger casinos making a name for themselves in the Canadian market. Captain Cooks Casino Rewards features are another impressive element to their service.

It’s one of the best casino sites we’ve reviewed in Canada — and we’ve been reviewing sites for over a decade.

How To Register at Captain Cooks Casino Canada

Getting your account up and running at Captain Cooks Casino is a straightforward process; you can select a promotion from their promotions page, and it’ll automatically send you a signup link. Alternatively, if you’d instead sign up just to browse the site and see what they have on offer, it’s a case of following these simple steps:

  1. Head on over to https://captaincooks.casino/en/
  2. Click ‘Register’ on the main page or “Play now.”
  3. Enter your details, name, and e-mail address in each box, and set up a password and your Captain Cooks login.
  4. Once you have confirmed it, your account is ready to use immediately.

We felt the signup process was straightforward, with no jargon, no convoluted steps, and no hidden surprises in the terms or initial agreement. While this might sound like a basic requirement, you’d be surprised how many casinos fail to get these essential elements right.

As a side note, we recommend the verification checks when you sign up, too. This will ensure you don’t experience any delays if you want to withdraw winnings.

Anthony Campbell
Anthony Campbell
Casino expert

Captain Cook Casino Payment Options

From our experience, any casino with five or six payment options is a solid, varied amount. The fact that Casino Rewards Captain Cooks has more than double, as shown in the screenshot, is a testament to how long they’ve been in the business and how their appeal stretches to a broad range of gamers, not just a select few.

Payout methods Min payout Max payout (per day) Withdrawal Time Fees
Apple Pay & Google Pay $10 $20,000 2 hours No fees
Cryptocurrencies (Bitcoin, Ethereum, USDT) $10 $50,000 Instant It depends
Skrill $10 $20,000 24 hours No fees
VISA $10 $20,000 1—3 days No fees
Maestro $10 $20,000 1—3 days No fees
Neteller $10 $20,000 24 hours No fees
PayPal $10 $20,000 24 hours No fees
NeoSurf $10 $20,000 1—5 days No fees
Bank Transfer $10 $50,000 1—5 days No fees
Deposit methods Min deposit Max deposit Speed Fees
Apple Pay & Google Pay $5 $5,000 Within 2 hours (usually instant) No fees
Cryptocurrencies (Bitcoin, Ethereum, USDT) $5 $10,000 Instant $1— $5
Skrill $5 $5,000 Within 24 hours No fees
VISA $5 $5,000 Within 2 hours (usually instant) No fees
Maestro $5 $10,000 Within 2 hours (usually instant) No fees
Neteller $5 $5,000 Within 2 hours (usually instant) No fees
PayPal $5 $10,000 Within 2 hours (usually instant) No fees
Paysafecard $5 $2,500 1—5 days No fees
eCheck $5 $1,000 1—5 days No fees
NeoSurf $5 $2,500 1—5 days No fees
Bank Transfer $5 $10,000 1—5 days No fees

The cryptocurrency payment options are smooth — we had no issues depositing and withdrawing Bitcoin; it was instantaneous in both directions. However, if you’re not too savvy about how crypto works or don’t feel comfortable using it, our recommendation would be PayPal — an established brand with no fees in either direction. Although it can take up to 24 hours to receive a withdrawal of anything up to $10,000, we experienced no issues. Unfortunately, we weren’t withdrawing $10,000 either!

However, this is the most common payment method we came across when looking at other reviews, too, and Captain Cook Casino $5 deposit, as a minimum payment, is another good touch.

Some Captain Cook Casino withdrawal rules can differ for VIP customers.

Anthony Campbell
Anthony Campbell
Casino expert

Captain Cooks Casino Bonus Offers

Alongside the two main welcome bonuses — the matched deposit and Captain Cook Casino 100 free spins, several existing promotions exist for registered customers. Again, this is a solid touch; it’s all too familiar to see casinos neglect existing customers or take them for granted once they’ve signed up and started playing, but this is not the case with Captain Cooks Canada. It’s a big reason that explains how they’ve managed to maintain brand loyalty after 21 years in operation.

Welcome Bonus Casino Cooks

  1. 1st deposit – make a deposit C$5 and get 100 free spins,
  2. 2nd deposit – 100% match bonus up to C$100,
  3. 3rd deposit – 50% match bonus up to C$150,
  4. 4th deposit- 25% match bonus up to C$125,
  5. 5th deposit – 100% match bonus up to C$100.
Welcome Bonus up to $475 + 100 FS
Minimum Deposit $5
Wagering Requirements 30x
Max bet with bonus Up to $475

Welcome promotions provide decent value. Wagering requirements of 30x are a good benchmark; usually, anything over 40x is pushing it. Matching any deposit up to $475 is another high benchmark, too. Most promotions will stop at lower, rounded figures like $200 or $300. From a user perspective, our credits were applied to our new account instantly, but always ensure you read the terms and conditions in full before signing up.

Anthony Campbell
Anthony Campbell
Casino expert

Loyalty Program

Once you start playing at Captain Cooks Casino with your real money — each bet will contribute to your VIP bonus, allowing you to climb the six ranks based on every 100 points you obtain in your account.

We appreciate the loyalty program’s simplicity and ease of use. You don’t have to jump through hoops; each level is clearly explained. You can check your balance and redeem points for credits anytime, so long as you have over 1,000 points, which is the minimum requirement.

However, be aware that games like All Aces Video Poker are exempt from the program and will not accumulate points.

Anthony Campbell
Anthony Campbell
Casino expert

Captain Cooks Casino Games

Games Game types Number of games Most played titles
Slots Three reels, five reels, 25 lines, video slots, and 3D. 638 Atlantis: The Forgotten Kingdom, Rainbow Busrt & Emerald Gold
Blackjack Live, Ultimate & Virtual 36 Premier Blackjack With Lucky Lucky & Vinnie Jones Blackjack
Roulette Virtual, Multifire, American 33 Auto Roulette, French Roulette & Gridiron Roulette
Live Baccarat No Commission Baccarat & Live dealer tables 4 No Commission Baccarat and Real Baccarat with Sarati
Live Roulette Live dealer tables 15 Real Roulette with Courtney and Real Christmas Roulette

Wagering Requirements At Captain Cooks Casino

The current 30x wagering requirement for both welcome bonuses is a solid amount. Anything over 40x is usually pushing it. However, this bonus means you must wager 30 times your original stake before you can cash any winnings.

Considering the terms and conditions here is important because not all games count equally toward this wagering requirement. Slots and parlor games count 100% toward your wagering requirement. Be sure to make a note of other games that don’t contribute this total amount:

  1. Table Poker, Casino War, and Sic Bo count 50% towards wagering requirements.
  2. All Blackjacks except Classic Blackjack, Craps, and Baccarat count 10% towards wagering requirements.
  3. All Video Pokers except All Aces Video Poker, Caribbean Draw Poker, Texas Hold’em Bonus Poker Gold, Triple Action Hold’em Bonus Poker Gold, Classic Blackjack, and all Roulette games only count 2% towards wagering requirements
  4. All Aces Video Poker does not count towards wagering; no loyalty points are earned when playing.

Software Providers

Games Global is the sole software provider for games at Captain Cooks Casino — they’ve purchased many Microgaming titles, and you can find them all on their site. While some gamers might want a range of providers to choose from, hundreds of games are still available — and it’s not noticeable. Captain Cooks Casino has more games than casinos that work with several different software providers, so it’s not an issue for us as part of our review.

Usability, Mobile & Applications

We wouldn’t have given Captain Cooks almost five stars if they didn’t have a mobile app that was fit for purpose and easy to navigate around. It’s 2024 after all, and a casino that doesn’t have an app is putting itself at a severe disadvantage.

Captain Cooks Casino Canada: Android App

The app is identical to the interface, which helps both the brand’s continuity and its service’s usability. Many casinos will try something new with their app, and if it’s harder to navigate than their leading site, it can create issues, but this is not a problem with Captain Cooks.

We found no latency issues when we played various games (Vinnie Jones Blackjack, Terminator 2 Roulette, and No Commission Baccarat. You can also contact the live chat customer service desk directly from the app, regardless of whether you’re using an Android smartphone or tablet. An iOS app is currently in development.

Security & Fairness

We recommend reading through the privacy policy if you want to learn more about Captain Cooks Casino site security and how they process your data, ensuring that your name, e-mail, and phone number are not shared with any outside third parties or advertising agencies by Canadian legislation. The site also uses SSL encryption, the highest preventative tool to keep your information secure. They commit to these four points in their privacy policy.

  1. Processed under the rights of the Account Holder concerned.
  2. Obtained only for a specific and lawful purpose.
  3. Kept securely.
  4. Information is utilized for marketing purposes only; you can opt-out anytime.

Client Support

Although Captain Cooks doesn’t have a phone number for customer support, the 24/7 live chat is available immediately. We tested them during downtime, on a Wednesday afternoon, and at a peak period of 10 p.m. on a Saturday and found the experience to be very similar and efficient.

Online Reputation & Presence

Objective reviews, social media presence, and online comments are often the best gauges of a casino’s service. Here are some facts and stats about Captain Cooks Casino from review sites like Trust Pilot.

Customer Reviews on Trust Pilot

Captain Cooks has pages of satisfied customer reviews, even though some of the smaller ratings are for relatively minor issues dating back years. Some users leave positive reviews but only give it 4 stars. We’ve come across casinos that have been rightly banned on sites like TrustPilot. So, this shows that there’s a raft of customers out there who are pleased with their service, too.

captain cooks casino review

Responsible Gambling

Ensuring that your gambling remains within limits is vital. You can use various tools to set monetary and time limits at Captain Cooks Casino. This amount looks different depending on how much you have to spend. Still, if you begin to gamble with money, you can’t afford to lose it, or if it starts to impact your close relationships with friends and family negatively, these are red flags.

Help is available online, including internationally recognized charities and organizations like Gamblers Anonymous can provide support and advice.

Conclusion of Captain Cooks Review

Whichever measuring tool you use, whether it’s customer service, the size of the gaming library, or the number of available payment methods, Captain Cooks Casino exceeds expectations on every level. It’s also important to comment on your experience as it helps generate authentic opinions and direct others to top-rated casino sites.

FAQ

Is Captain Cooks casino legal in Canada?

Of course, the site and company are licensed to operate in Kahnawake, making Captain Cooks Casino Ontario one of the top options for gamers. Canadian provinces have devolved powers, so be sure to check the current situation in your state before you try to register for a service.

What is the Captain Cooks Casino withdrawal time?

It depends on the type of payment system you prefer, but all of the more recognizable ones, such as Apple Pay, VISA, etc., have similar withdrawal times.

Is Captain Cooks Casino mobile-friendly?

We encountered no issues with the Android app on Android tablets and smartphones.

Is Captain Cooks Casino safe?

Yes, they’ve been operating online since 2003. Their site has implemented SSL encryption across its platform, and they have a range of international license numbers, allowing them to operate in the UK and Canada.

Anthony Campbell

Article by

Anthony Campbell
Anthony is a copywriter and editor with over 4 years of full-time experience. He writes about iGaming and likes to review casinos and slots. He knows what to look for in the best Canadian online casino.
User reviews of Captain Cooks
3.5 / 5.0
Rated by 3 users
User`s avatar
Nicholas
2 years ago

I have played at Captain Cooks for a long time now. I started about 5 years ago. In case you don’t know this, the site is a part of a very popular rewards program. Whichever site that’s part of this program you play at, you’ll get points in your loyalty profile. It’s a great deal. Captain Cooks is my favorite. The agents are fast, the withdrawals are almost immediate, and they have new games regularly.

  • The friendliest support you can find
  • Not too many choices of games
User`s avatar
Julian
2 years ago

I recently played at this casino – and for several consecutive days. To be fair, I never checked the terms before I started betting there. The welcome bonus is very tempting, so it’s easy to get reeled in without doing some checks before you deposit. So, you think, I’ll get free spins with just $5, then deposit a few times and claim hundreds of dollars in a match offer. Yes, you will, but know that you’ll have to spend these 200 times before you are able to withdraw anything. It’s impossible and honestly, the biggest fraud I’ve seen in a bonus offer.

  • Part of an excellent loyalty program
  • The welcome bonus first and second deposit are subject to 200x playthrough!
User`s avatar
Isaac
2 years ago

Captain Cooks is a fine website. They have many bonuses and high-quality mobile site, but I dislike the fact that they only work with one developer. This limits the choice of games tremendously, and there aren’t even live dealer tables on the website.

  • Excellent bonus program
  • Works great on mobile
  • Not many games or developers
Overall Rating
4.6 / 5.0
Banking Options
4
Safety
5
Bonuses
4
VIP Program
5
Players Support
5

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