Jackpot City Casino Review
Editor’s Verdict on Jackpot City – 5/5
Our overall experience with Jackpot City is strong. Many positive reviews highlight the smooth payout process. Their client support stands out for its excellent performance and ease of reach, offering a great gaming experience. However, the website design and mobile app need much improvement.
Still, we give the casino a 5-star rating because it operates in Canada legally and offers a great welcome bonus package.
How To Register at Jackpot City Casino Canada
Our team can confirm that registering an account at JackpotCity is a smooth enough process.
- Simply select sign up in the top right-hand corner of their website, and you’ll be taken to the page below. Select your region and click next.
- The second page involves entering a range of personal and financial details and reading through the terms and conditions, which is something we strongly recommend whenever you register at a new casino site.
- Once you have entered this information, your account is successfully registered – it took us less than five minutes to set up and deposit our funds. No email or phone confirmation is required.
KYC Process
Although you can register for Jackpot City Casino immediately and begin playing, verifying your identity will ensure you do not experience delays when withdrawing your money. Go to the “My Account” section and select “Account Verification.” Here is what you need to provide for passing KYC.
Documents for Identity Verification
- Valid passport
- Valid 18+ documents
- Valid Driver’s License (front and back)
If your identity documents display your address, they can be used for both Identity and Address Verification.
Documents for Address Verification
- Utility Bill (no older than six months)
- Bank Statement (no older than six months)
- Lease agreements
Pending no additional problems, your account should be verified within three days.
JackpotCity Casino Bonuses
Aside from the main welcome bonus, you can unlock a series of existing bonuses as an ongoing casino user, including a Jackpot City 150 free spins. You can access the promotions tab in the website’s top right-hand corner for more information.
Each of the 1st, 2nd, 3rd, and 4th deposits match up to a $400 bonus and 10 daily spins to win a million.
| Welcome Bonus | $1600 + 10 daily free spins |
| Minimum Deposit | $10 |
| Wagering Requirements | 35x |
| Max bet with bonus | $10 |
Jackpot City $1 and $5 Deposit Bonuses
As a new customer at Jackpot City, you can claim other low deposit bonuses.
- Make a $1 deposit and get 80 free spins on the Wacky Panda slot. Note that this bonus has 200x wagering requirement.
- Claim a $5 deposit bonus and receive $5 across your first four deposits, adding up to a total of $20.
Although the wagering requirement is 35x, please notice that wagers placed using the gamble feature do not count towards the Play through Requirement. Also, all gameplay in Multi-Player Tournaments does not count.
Anthony CampbellCasino expert
Loyalty Program
Upon registration, you will receive 2500 points. The number of Loyalty Points you’ll receive from wagering will depend on the games played. To get one loyalty point, you need to play and wager the following:
- Wager $1 on any slot game aside from re-spin feature games – Book of Oz, Bookie of Odds, Reel Gems, Dragon Dance, Wild Orient, Bikini Party, Retro Reels, Retro Reels Diamond Glitz, Retro Reels Extreme Heat and Hot Ink.
- Wager $5 minimum on table games.
- $10 on Sic Bo or roulette.
- Baccarat – wager $20
- Blackjack, Craps, Jacks or Better, All Aces and Faces Video Poker – wager $100
The points redemption phase increases in increments, so you get $5 bonus credits for every 5,000 loyalty points. Silver, Gold, Platinum, Diamond, and Priveare the five levels you can work through.
Jackpot City Casino Ontario Payment Options
As you can see, Jackpot City withdrawal in Canada offers an extensive range of payment methods. If you want something quick and seamless, our pick would be Visa or a crypto stablecoin like USDT. We’d advise sticking to the traditional routes if you’re unfamiliar with crypto.
| Payout methods | Min payout | Max payout, per day | Speed |
| PayPal | $20 | $10,000 | 1-3 days |
| Bank Transfer | $20 | $10,000 | 1-3 days |
| Maestro | $20 | $10,000 | 48 hours |
| MasterCard | $20 | $10,000 | 48 hours |
| VISA | $10 | $10,000 | 48 hours |
| Neteller | $10 | $10,000 | 5 days |
| Skrill | $10 | $10,000 | 1-3 days |
| Deposit methods | Min deposit | Max deposit | Speed |
| PayPal | $5 | $10,000 | Instant |
| Bank Transfer | $1 | $10,000 | Instant |
| Maestro | $1 | $10,000 | Instant |
| MasterCard | $10 | $10,000 | Instant |
| VISA | $1 | $10,000 | Instant |
| Neteller | $1 | $10,000 | Instant |
| Skrill | $10 | $10,000 | Instant |
Jackpot City Withdrawal Process Reviewed
Withdrawal processes in casino gaming are often a hot topic. However, after we’ve looked into what people have said about Jackpot City online, particularly on TrustPilot, we explored what it was like going through the registration, verification, and withdrawal process for ourselves.
Jackpot City Casino Withdrawal Problems
Several customers on TrustPilot have alluded to their verification process taking more than two weeks or their withdrawals being held for weeks at a time. Now, casinos do this, but it’s not unique to JackpotCity. It can be for money laundering investigations, fraud alerts, or simply that verification documents haven’t been approved because the pictures are blurry, the details don’t match, or the document isn’t verifiable proof of KYC — there are dozens of reasons.
However, if somebody isn’t receiving their money, compounded by a poor and unclear customer service response time, this can result in a poor user experience. Our experience was fairly average.
We were verified within a couple of days and received our withdrawals within 48 hours. Our Visa withdrawal was actually received within 24 hours. So, it is up to you to trust those Jackpot City withdrawal reviews.
Anthony CampbellCasino expert
Jackpot City Review of Gaming Lobby
| Games | Game type | Number of games | Most played titles |
| Slots | Jackpot slots, progressive jackpots, 3D, classics | 500+ | Mega Moolah, Wheel Of Wishes, Avalon II |
| Blackjack | Live, Ultimate & Virtual | 16 | Atlantic City Blackjack, Perfect Strategy Blackjack |
| Roulette | Virtual, European, American | 24 | Vinnie Jones Roulette, Turbo Roulette |
Wagering Requirements at JackpotCity
The casino bonus offers $1,600 combined for the first four deposits, which is as good a bonus as any we’ve come across in the Canadian market. The wagering requirement, which is the amount of money you must play through before you can cash your winnings, is 35x – on the lower end of the scale.
Wagering requirements are often between 30 and 60x – so a 35x is on the better end of the scale; a minimum deposit of $10 requires a wagering amount of $350. These are the sorts of things to be aware of and understand what to look for in the terms and conditions. Also, mind Jackpot City withdrawal limit.
Software Providers
Although Jackpot City Casino offers over 600 slot games and dozens of tables, its main software providers are Microgaming and Evolution Gaming, which oversee most of the site’s games and gaming mechanics. There are many slots popular among Canadian players, which is nice.
Usability, Mobile & Applications
We have tested JackpotCity site using multiple devices and browsers to test how it works. In general, the site is fast and easy to manage. All the slots download instantly and work all right.
The mobile version of the website looks the same and is also very fast. That is one of the big pros of this casino brand. We enjoyed the mobile version but recommend you try the mobile application. It is even better in terms of convenience, as you can easily play on the go.
Jackpot City Casino App
With a highly respectable rating on the Google Play Store, Jackpot City Casino app has left a good impression on many users. We had some latency issues with the iOS app, though, and problems with refreshing pages when you’d quickly toggle between them. We found the website much easier to use.
Although many of the slot games posed no issues, we’d imagine a few bug fixes would iron out the problems we encountered, so it wasn’t the best but far from the worst. We would play again here with pleasure.
Security & Fairness
With industry-recognized SSL encryption levels and eCOGRA certification, Jackpot City Casino ticks all the boxes from a security and fairness perspective. Protecting customer data is vital, and it takes more than just having these globally recognized seals of approval.
It also helps that Jackpot City has a good track record when it comes to historical data breaches or cybersecurity incidents. However, a lingering issue rooted in multiple customer reviews about how they can take their time to payout has brought their fairness into question. We didn’t have any issues, though, just for the record.
When you first sign up for their site, you can find more details about how they hold and share information in their privacy policy, as well as more details about their terms and conditions.
Anthony CampbellCasino expert
Client Support
With multiple avenues available, including a 24/7 live chat option, we were impressed by Jackpot City Casino’s customer service options. We’d probably go as far as to say it was the most impressive element of their platform.
When we called, we spoke to an agent immediately, who answered a couple of questions we asked about the bonus terms and conditions. However, they were just as responsive via live chat, too.
Jackpot City.com vs Jackpot City.ca
Having explored both sites, the casino in Ontario and the one for the rest of Canada, which includes the whole country, have minimal differences. Except for one or two slot games that might not be included, the key difference is that you’ll find iGaming Ontario logos on one site and not the other. Still, everything else, including the site design and bonus structure, is virtually identical.
Online Reputation & Presence
Although Jackpot City Casino has been operating for a longer period than essentially any other digital casino, it does not have the reputation or presence that should be a byproduct of that impressive stat.
As more casinos move into the Canadian market, especially big ones from the US, you’d think that stalwarts of Canadian gambling like Jackpot City would make a more concerted effort to branch out and establish a strong presence there.
We’re not saying that those who play Canadian casino games haven’t heard of them. Still, given that they’ve spent over 25 years in the industry, you’d think they’d have a more apparent online reputation or at least more visibility in the Canadian market.
Customer Reviews of Jackpot City
There is much feedback about the casino online on various platforms like TrustPilot, Sitejabber, and Reddit. The reviews are both positive and negative. Many negative Jackpot City casino reviews are the result of users’ personal issues with KYC, banking, or not completing wagering requirements.
Jackpot City pending withdrawal is a thing among users, but it is good that on platforms like Reddit, players can advise each other on what to do and share experiences.
There is room for improvement, but many negative reviews are people expecting their withdrawals quickly. For anybody who has ever waited for a withdrawal from a casino, you know there are stringent KYC checks to go through before you withdraw. Still, though, it’s not a good look, and they’re making moves to repair these bridges and respond to negative reviews directly.
Casino Socials
With over 3,000+ followers on Twitter, now known as X, and daily tweets referring to the site’s bonuses, Jackpot City Casino fused its X account with a decent presence on Facebook and Instagram.
While we might have talked badly about their lack of general presence in the digital Canadian market and via search engines, their social media channels are much better in comparison. You can also raise customer service queries directly via their social media channels.
Anthony CampbellCasino expert
Responsible Gambling
Jackpot City has a page that showcases its approach to responsible gambling. It provides tips on how to stay safe gambling, such as setting up time and deposit limits, but also provides tools where you can self-exclude or contact problem gambling charities, such as Gamcare, either by phone or e-mail.
Conclusion of Our Jackpot City Casino Review
While our rating might seem a tad harsh, Jackpot City Casino has several positive aspects, including the value of its bonus offer. However, it does need to improve its iOS app.
If you use them, be sure to give them a fair rating, as organic reviews help direct people in the right direction. Also, remember to set your time and deposit limits to enjoy your betting in a measured fashion.
FAQs
- Is Jackpot City Canada legit?
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Yes, it is a fully-fledged, legitimate site with a license to operate across large sections of Canada — except Ontario.
- Is Jackpot City casino safe?
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Yes, the site implements the highest levels of SSL encryption and is eCOGRA certified.
- How long is Jackpot City withdrawal time?
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It varies depending on the withdrawal method you use, but it can be anywhere from straight away to 5 business days. It can be even longer if you still use a cheque, but we will presume you don’t.
- How to contact Jackpot City Casino in Canada?
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They have several methods of contact - support@Jackpot City.com is their email. If you’d rather call them, their phone number is 1-800-768-1946, or you can contact them directly on their live chat option, which is open 24/7.
Article by
Anthony Campbell
Licensed by MGA, approved by eCOGRA – this casino has everything I look for when I search for a site to gamble. I’m very happy with the game choices they offer – they have something from every trending developer, so you’ll be spoilt with choices on this website. The withdrawals are fast if you choose electronic wallets, and the support is very fast and friendly. All in all, a great experience.
- Fast and friendly support
- Rapid withdrawals
- Support is very hard to find
Let me tell you about my experience with Jackpot City. The website is not bad at all. It’s been around a long time, has a good reputation, and they have generous bonuses. To be honest, I find their verification process to be exhausting. I know that they’re doing this for security, but they request so many documents to verify a player’s identity.
- Very generous bonuses, especially the welcome bonus
- Verification can take a while
For a website that claims to be so fast and professional, I had a very bad experience with Jackpot City. I won some money with one of their promotions, met their ridiculous terms, and it is now two weeks since I requested a withdrawal and they haven’t approved it. They keep asking me for more documents, I don’t think I’ll ever get my money.
- An amazing choice of games
- Very slow withdrawal process
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