PlayGrand Casino Review

PlayGrand Casino Review

Last update
March 25th, 2022
Excellent reputation
Welcome Bonus
$1000 + 100 Free Spins
Main info
Live Chat
Big Time Gaming
Evolution Gaming
Play'n GO
Show More  
Top customer support
Free mobile app
Live casino games
Unclear loyalty program
Poor promotions
$1000 + 100 Free Spins

Playgrand casino overview

This online casino has gaming licenses from several regulatory bodies, which include Curacao e-gaming, Malta Gaming Authority and Swedish Gambling Authority. This indicates the casino is a legitimate place to gamble. You can check the details of the gaming licenses in the footer of the official website.

Playgrand was founded in 2012 and it is part of White Hat Gaming. It means the website has been around for more than a decade. Therefore, it’s an established online location with a customer base that comes back regularly.

The affiliate program here is one of the best in the gambling industry. Many of the top affiliates earn around $50,000 per month, which is a big reward for promoting the casino. In this review of Playgrand we will go into the details of bonuses, VIP program, customer support and much more so you can decide if it’s the best online location to meet your gambling needs.

Playgrand casino bonuses and promotions

In this section you will learn about the bonuses that are available. They are worth taking advantage of to receive extra winnings. You can take a look at the details of extra rewards on the promotions page, which is above the fold on the homepage. This section will also detail the terms and conditions that you need to understand before wagering funds. They outline the rules that have to be met for withdrawing the bonus funds.

Welcome package: most Canadian casinos have a welcome package that provides new players with an incentive to register for an account and no bonus code is required. These are some of the best deals that you will find in the gambling industry. Here are the details of the welcome package that provides $1,000 and 100 bonus spins:

  • 1st deposit: you get a 100% matched deposit of up to $300 and 30 free spins
  • 2nd deposit: you get a 50% matched deposit of up to $500 and 50 free spins
  • 3rd deposit: you get a 25% matched deposit of up to $200 and 20 free spins.

The wagering requirement for this offer is 35x the bonus amount. This is average for the industry, but it will take some time for you to clear the amount. Also, you have 30 days to clear the bonus money, so you cannot wait long to start gambling. The free spins you receive after making each deposit is limited to a specific slot game. This includes options like Legacy of Egypt and Book of Dead. You should consider looking at the promotional terms and conditions for yourself to see the details you need to follow.

No deposit free spins: you will find promotional offers for this casino that take you to a landing page with a no deposit free spins offer. Here you get 50 bonus spins and there is no need to transfer funds to the cashier. You simply need to register an account and start gambling. However, there is a wagering requirement and the spins can only be enjoyed on a limited number of slots.

Gaming devices for playing

You can enjoy Playgrand casino on multiple devices to mix up the gaming experience. This includes laptop, desktop PC, tablet and Smartphone. You can play via a browser or download a mobile app. The quality software works great on any platform.

Your experience of enjoying the action depends on the hardware and screen size. Bigger screens allow you to have several games open. Also, on the PC there is no need to download software. You simply play in the browser using flash technology, which loads instantly using modern hardware.

Top software developers and games

This section shares the type of games you will find at Playgrand. This will help you figure out if the options match the gambling action you are looking for.

  • Slots: you will find many slots at this casino with a wide range of options. Some of the more popular ones include Fire Joker, Big Bass Bonanza, Immortal Romance, and Rise of Olympus. There is enough choice for all player types.
  • Table games: the rich selection of table games is one of the highlights at Playgrand. The options include LuckyLadies, All Aces Poker, Baccarat, roulette and blackjack. Give them a try to see the quality of the software.
  • Live casino: you can check out the live offering to see the dealer via a video link. This is a great way to enjoy gambling since it gives you the feeling of a brick-and-mortar location.

Now let’s take a closer look at the best software provider that delivers games to Playgrand. These are industry-leading companies that offer amazing experiences:

  • NetEnt: this software operator mixes over 200 high-quality slots with table games. They provide a fun experience and solid gambling mechanics. The quality of their software is among the best in the gambling world. The headquarters are located in Sweden and it was founded back in 1996.
  • Microgaming: this top-tier software company was founded in 1994. The headquarters are on the Isle of Man. They are popular for branded slots, which include games like Game of Thrones, Jurassic Park and Terminator 2.
  • Betsoft: this company provides 3D interactive games on mobile devices. Also, their desktop version offers nice-looking graphics. Overall, Betsoft is regarded as one of the visually appealing software developers.

How to register an account at Playgrand casino

Step 1: Click on the pink Sign up button in the top right hand corner.

Step 2: Fill out the details on the data entry screen that pops up.

Step 3: confirm your email address.

Step 4: verify your account using government issued photo ID and proof of residence.

Step 5: deposit and enjoy the welcome bonus package.

Depositing and withdrawing at Playgrand casino

There are a bunch of options for topping up your cashier balance at Playgrand. Keep in mind that the deposit methods are the same as the withdrawal ones. The main options for Canadians include Visa, MasterCard, Paysafecard, MuchBetter and Instadebit. The processing time for deposit is instant in most cases and there is no fee. Also, you will have to pass security checks put in place by the payment processor.

The withdrawal time can be up to 24 hours for e-wallets and around 2 days for credit cards. Also, there is no withdrawal fee. The minimum amount you can deposit and withdraw is $10, but this number does vary depending on the method used.

Loyalty program details

The Loyalty Points Program and Playgrand allows you to earn points that can be redeemed at a later date. On average you will receive 1 point for every $10 that is wagered. Furthermore, the rate at which you earn points depends on the type of game you are playing.

Once you have enough points you can redeem them at the store. The rate for the payout is $1 for 200 points that you cash in. This is not the best loyalty program around, but it does provide an incentive for playing further. 

Customer support options

You can get help at Playgrand day and night. The 2 customer support options include:

  • Live chat: this allows you to text with a support agent to get to the bottom of your issue. You can get help for a wide range of topics by simply typing in your question. Also, it takes around a few minutes for an agent to respond.
  • Email: you can send the support department an email at [email protected]. They usually take 0-2 days to respond and the speed depends on the number of queries they have received.

Frequently asked questions

What players win the most money at Playgrand?

The top winners at any casino usually are the ones enjoying the progressive slot jackpots. These can result in winnings that are over $100,000. You can usually see who the top winners are of the week or month somewhere on the website homepage.

Is mobile phone play possible at Playgrand?

Most modern smartphones have the hardware to allow for casino apps to be used. The quality of the gaming experience varies based on what specific smartphone you are using. However, most have good processing speed and responsive screens.

Is web browser play available at Playgrand casino?

You can use many of the top browsers to enjoy Playgrand games. You may need to download plug-ins that support flash technology to enjoy the action. Overall, you most likely have a browser installed on your PC that can support games.

Is Playgrand a legit place to gamble?

It is a reputable gaming website because it has licences from the top regulatory bodies. This includes countries like Sweden, Malta and Curacao. It shows that their operations have been vetted by trusted 3rd parties.

Is a Playgrand no deposit bonus available?

Some landing pages to the website provide a deal that gives 50 free spins without having to make a deposit. This is a great offer that new players should take advantage of to get extra rewards. You may need to land on the offer page from a search engine advertisement.

Are free spins available at Playgrand casino?

The welcome package provides up to 100 free spins that are spread over 3 deposits. However, keep in mind that the slots that you can enjoy with free spins is limited. Also, the winnings are limited, which means you cannot hit the best multiplier or jackpots.

Is a mobile app download available at Playgrand casino?

Yes, you will need to visit the Google Play or App Store to download the mobile app. The process takes just a few minutes and installation is easy too. The quality of the mobile experience varies. Bigger screen size is better.

What available countries is Playgrand casino offered?

It is easier to share the countries where Playgrand casino is restricted and the list includes Afghanistan, Algeria, American Samoa, United States Minor Outlying Islands, Angola, Australia, Vietnam, Belgium, Bolivia, Botswana, Bulgaria, Cambodia, Papua New Guinea, Cuba, Denmark, Spain, Ecuador, Ethiopia, France, Guam, Guyana, Hungary, Indonesia, Bahamas, Iran, Iraq, Israel, Lithuania, Italy, Ivory Coast, Kenya, Lao Peoples Democratic Republic, Latvia, Martinique, Myanmar, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Palestine, State of, Panama, Poland, Portugal, Réunion, Romania, Russia, Slovenia, Samoa, Sao Tome and Principe, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, Sri Lanka, Sudan, Switzerland, Syria, Tanzania, Thailand, Albania, Trinidad and Tobago, Estonia, Tunisia, Turkey, Uganda, United States, Vanuatu, Virgin Islands (U.S.), Yemen, Ghana, Zimbabwe.

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